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Ross Papa – User Experience Designer


Experience

Saje Natural Wellness

User Experience Designer

2016 - Present

As the only UX designer at the company, I lead the continuous development of our eCommerce site alongside the eCommerce Manager and Analytics Manager. These improvements contributed to a 56% growth in revenue and a 17% increase in conversion rate over 2 years. 

I also act as a voice of customer in cross-departmental initiatives such as the development of campaign content, store design, and product innovation and development.

Brainstation

Lead Educator – UX

2017 - Present

I deliver lecture components of the course, facilitate hands-on activities, and support out-of-class discussions and critique of a 10-week long student project.

ARITZIA

Digital Experience Designer

2014 - 2016

I worked alongside the Director of Digital Experiences to continuously improve the eCommerce experience at Aritzia. I developed an user interview format and package that helped bring user insights into the design process. I worked alongside the Digital Art Director to design campaign landing pages, such as the Holiday lookbook, then brought them to life on the website. 

Visier Analytics

User Experience Designer

2014

Alongside the Head of Product Design, I worked on improving the experience of a core product offering called Workforce Planning. This work was able to embody the full development process by starting with low-fidelity mockups, moving onto usability testing, then working alongside developers to support the execution of the improvement. I also was a mentor to UX design co-op students.

SAP

Interaction Designer

2013 - 2014

I worked with teams from around the world, like Paris and Bangalore, to develop and improve the data visualization product known as SAP Lumira Discovery (formerly known as SAP Lumira). Specifically, I worked on improving the functionality around developing data visualizations (e.g. charts) which required an understanding of both user experience design and data visualization practices. I also was part of a 12 person team that conducted usability testing at annual North American SAP conferences.  


EDUCATION

SIMON Fraser UNiversity – school of interactive arts and technology

Interaction Design
2005 - 2011


SIMON Fraser UNiversity – ITALIADESIGn FIELD SCHOOL

2009


Proficiencies

Skills

Interaction Design
Visual Design
User Research
Usability Testing
HTML, CSS, and Javascript

TOOLS

Sketch
Figma
Invision
Hotjar
Google Analytics
After Effects
Photoshop
Illustrator